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Each answer is written to be short enough to read aloud. For more detail, follow the guides and service pages.
Quick answers for right now
Close the main water valve first. Then call a plumber to fix the pipe, and a restoration contractor to deal with the water it left behind.
The City of Richardson 24/7 line, 972-744-4111, takes reports of water leaks and sewer problems.
Yes. Treat it as contaminated, keep people and pets away, and stop running water in the house.
Usually, if the power is safe, the ceilings are sound and no sewage is present. Leave if any of those are in doubt.
The EPA uses a 24 to 48 hour drying window as the target for preventing mold, so treat the first two days as the ones that count.
Questions about insurance and rules
Most policies cover sudden and accidental water damage such as a burst pipe, according to the Texas Department of Insurance. Check your own policy.
No. Flood needs a separate policy, and most flood policies have a 30-day wait before they start.
Owners of a home can clean their own. Companies generally need a TDLR license once the area reaches 25 contiguous square feet.
Many do. The city requires a permit posted before work starts and asks contractors to be registered. Ask Building Inspection at 972-744-4180.
Questions about this service
This service covers Richardson, Texas ZIP codes 75080, 75081 and 75082 only.
No. We are a call-in referral service, and independent contractors do the work.
No. There are no forms. You call, and the conversation happens on that call.
No. Your details are not gathered so that anyone can contact you later.
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Sources
Water Damage Richardson is a call-in referral service. Your call is connected to an independent local contractor who speaks with you on that call; we do not perform the work ourselves.
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